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Catalonia & Barcelona Utilities - Emergency and Service Numbers

Problems with your telephone, water or electricity or gas? See this page of contact numbers for fault reporting and customer service in Barcelona, Catalonia.
Water

The main water company is the Agbar Company with its Head Office in Barcelona.

  • Agbar Company
    At
    : Torre Agbar, Av Diagonal 211, 08018 Barcelona
    Tel: 933 422 000
    Website (Barcelona branch - Aigües de Barcelona)
  • Emergencies
    Tel
    : 900 700 720
  • Customer Service
    Tel
    : 900 710 710
Electricity & Gas

Fecsa-Endesa provides domestic electricity and gas. English-language website has information and a facility for online ordering: Click here

  • Emergencies
    Tel
    : 900 770 077
    Gas Emergencies Tel: 900 509 600
  • Customer Service
    Tel
    : 902 525 852
Gas

Repsol Butano. Website (in English) has online ordering and bill checking facility for natural and butane gas customers.

Natural Gas

  • Emergencies
    Tel: 900 750 750
  • Customer Services
    Tel: 900 760 760

Repsol Butano

  • Emergencies 
    Tel
    : 901 121 212
Telephone

Telefónica is Spain's largest telecommunications company providing customers with landlines, mobile network and Internet access. 

Telefónica provide a telephone ordering service with English-speaking operators Monday to Friday between 10:00 and 17:00. The following information will be needed when calling:

  • Telefonica bill (or recent utility bill)
  • NIE and passport number
  • Bank account number
Customer service Tel: 902 118 247
Technical Support Tel: 1002
General Enquiries Tel: 1004
Directory Enquiries Tel: 11818
International Directory Enquiries  Tel: 11825
International Calls Tel: 1005/8

Telefonica in English is an independent service acting as agents for Telefónica products and services. 

Mobile/Cellular Telphones

Telefonica's mobile service is called Movistar.

Customer Service from a landline Tel: 1485
Customer Service from a mobile Tel: 609
Customer Service from abroad Tel: +34 609 100 609
Postal Service - Correos

The Spanish postal service has a comprehensive website in English with information on all postal services: Click here. There is also an online facility to search for a local Post Office.

  • Customer Service
    Tel
    : 902 197 197
Barcelona Emergencies
  • A list of emergency numbers in the Barcelona province can be found in Paginas Blancas: Click here
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