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INFOrmation

Lost & Stolen Credit Cards & Mobile/Cellular Phones in Spain

Lost or Stolen Credit Cards

If a Spanish credit card is lost or stolen, immediately call one of the numbers below to cancel it. If stolen, the theft should also be reported to the police.

Credit card Contact
American Express Tel: 915 720 303 
Tel: 902 375 637
Mastercard   Tel: 900 971 231
Diners Club  Tel: 915 474 000
Tel: 917 015 900
Visa   Tel: 900 991 124 
Lost or Stolen Mobile/Cellular Phones

If a mobile cellular telephone is lost or stolen, call the service provider and give them the IMEI number and the telephone number. The service will be suspended and the telephone blocked. If the phone has been stolen, make a declaration at the nearest police station. The police will require the IMEI number.

When buying a Spanish mobile cellular telephone, the phone will come with:

  • A SIM card with your telephone number. Access can be protected by personalising the card with a 4-digit PIN code
  • An IMEI number. This is the mobile phone's unique identification number and belongs to the handset

This code is written on the paperwork when the phone is purchased. Note it down and keep separate from the mobile.

  • To find the IMEI number, enter *#06# on the keypad

The number to call to reach the different operators are the following:

0904ww
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